Who we are

We are continually innovating financial solutions that are more valuable and more
accessible. We call it humanity through banking.

Every day we strive to live our brand purpose ‘humanity through banking’. The people who work for African Bank represent the diverse population of South Africa; therefore we are a reflection of you, of all South Africans. No matter what the situation or circumstance, we hope that people who interact with us will walk away and say “I was treated with humanity

Our Values

TRANSPARENCY

We commit to open and honest communication in all our interactions, written and verbal
We are open to considering different viewpoints and commit to expressing our own, respectfully
We commit to account for our activities and accept responsibility for them
We disclose the results of our activities and deliver on our promises

WE ARE INNOVATIVE

We passionately strive to think and to do things differently.
We commit to turning great ideas into reality.
We reward and recognize those individuals and teams who changes our business for the better.

WE ARE COLLABORATIVE

We bring our unique talents together for the benefit of the team.
We work together internally and externally to find the best solution.
We place the customer at the centre of all decision-making; we encourage honest debates and we respect and commit to final decisions.
We commit to align and harmonize our practices and actions and contribute positively towards the agreed goal.

WE ARE EMPATHETIC

We respect that we are all different.
We are genuinely attentive and we attempt to put ourselves. in other peoples' shoes.
We seek to understand people. Should we differ in opinion we will respond to them with sensitivity and compassion.
We are dedicated to making a difference to the lives of people living in underprivileged communities in South Africa.

WE ARE PROFIT CONSCIOUS

We always seek to balance the return to our shareholders with value to our customers.
We are efficient and cost-effective to the benefit of the customer and business.
Everybody is a revenue generator, as well as a cost center in the business.

Our Mission

Our mission is to be a successful Retail Bank offering a wide range of products and services to the consumers of South Africa. We seek to provide value - more than our consumers expect of us. We promise to live our purpose 'humanity through banking' in all that we do and we are confident that we can, because 'We are You'.