Cookies Policy

African Bank Limited (registration number: 2014/176899/06) ("African Bank", "us", "we" or "our") respects your privacy and is committed to protecting and preserving the personal information of all persons who visit any of our African Bank branches ("Branches"), call into or interacts in any way with our call centre ("Call Centre").

Cookie Policy

What is a Cookie?

Cookies are small text files dropped to the browser when someone visits a website. This is stored on the device that you are using to browse the website. Cookies help to remember information about how you use the website and the device you use to access the website so that information presented can be personalised to suit your preferences. Cookie information collected by African Bank is not connected to your personal data.

Cookies can be further classified as Transient Cookies and Persistent Cookies.

Transient Cookies

Session Cookies, are Cookies that disappear when the user closes their browser. Transient Cookies do not contain an expiration date and is permanently lost when the browser is closed. A common example of these types of Cookies is the shopping cart feature on e-commerce websites.

Persistent Cookies

Cookies that are stored on a user’s device to help the website remember information about the user.  These Cookies create a faster, more convenient and personalised website browsing experience. Persistent Cookies have an expiration date as set by the webserver.

Which categories of Cookies do we collect?

Strictly Required Cookies

These types of Cookies are what we call 1st Party Cookies and are used exclusively by African Bank for the proper functioning of our websites and online banking channels. It includes data like language preferences, geographic information, device information, plug-ins and browser information.

This also includes Cookies that African Bank tracks for additional data analyses. These analyses include, but not limited to, the number of people that visit our website, search keywords used, time spent on the website and website content consumed.

Marketing and Advertising Cookies or Social Networks Cookies

These types of Cookies are what we call 3rd Party Cookies, and it allows African Bank to receive information of users who have expressed interest in African Bank products and services. These Cookies are then used to personalise the advertisements and the associated content.

Why do we use Cookies?

To ensure that our website,, operates optimally and to provide you with a more personalised online experience, we use Cookies and other technologies to guide and monitor browsing behaviour.

What can I do to protect myself?

Should you suspect that your identity has been compromised, apply immediately for a free Protective Registration listing with the Southern African Fraud Prevention Services (SAFPS). This service alerts SAFPS members, which includes banks and credit providers, that your identity has been compromised and that additional care needs to be taken to confirm that they are transacting with the legitimate identity holder. Consumers wanting to apply for a Protective Registration can email SAFPS at [email protected].

How can you manage Cookies?

While you are welcome to delete and manage Cookies as required, this may impact your online experience when you re-visit the website which may require you to manually confirm preferences on the website.

Amendments to the Cookie Policy

African Bank may amend the Cookie Policy as required by Law or changes in our business. We do advise you to visit this page regularly for important updates


Questions, comments and requests regarding this privacy policy are welcomed and should  be addressed to [email protected].