Log a query or a complaint

Contact us to log a query or a complaint

For your convenience, you can contact us through any one of the following contact points.

Call our dedicated complaints hotline for:

Personal Banking: 0861 111 011
Business Banking: 031 333 5438

Send us an email to:
Personal Banking: [email protected]
Business Banking: [email protected]

WhatsApp us on 060 012 3716
Online: www.africanbank.co.za

Partner Alliance Details: Shoprite Call: 0860 01 07 09
E-mail: [email protected]
Online: www.shoprite.co.za/customer-care
In writing at any Shoprite, Checkers or Usave Store.

Lesaka Call: 0860 99 53 08
E-mail: [email protected]

MTN Mobile Fintech Call: 083 135
E-mail: [email protected]

IMPORTANT CONTACT INFORMATION

THE NATIONAL CREDIT REGULATOR (NCR)

Contact details:
NCR Reception: 011 554 2700.
NCR Call Centre: 0860 627 627.
Complaints: [email protected].
Website - www.ncr.org.za; [email protected]

NATIONAL FINANCIAL OMBUD SCHEME (NFOS)
Any consumer with a complaint about their financial services provider may approach the NFO for free assistance

Contact details:
NFOS - Tel: 0860-800-900.
Whatsapp – 066 473 0157
Email - [email protected]
Website - www.nfosa.co.za

THE INFORMATION REGULATOR

Contact details :
Main number: 010 023 5200
PAIA & POPIA Complaints: [email protected]
[email protected]

OMBUD FOR FINANCIAL SERVICES PROVIDERS(FAIS OMBUD)

Contact details:
TEL: 012 762 5000 / 0860 066 3274.
WEB: WWW.FAISOMBUD.CO.ZA

FINANCIAL SECTOR CONDUCT AUTHORITY (FSCA)

Contact details:
TEL: 012 428 8000 / 0800 203 722.
Web: www.fsca.co.za