Contact information

Customer service centre

Tel: 0861 111 011

Tel: 011 207 4500

Email : [email protected]

Operating hours:

Monday-Friday: 8:00 to 19:00
Sat & Sun:  8:00 to 18:00

MyWORLD customers

Service related queries and Fraud Reporting

Tel: 0861 123 456

Email : [email protected]

Operating hours:

Monday-Friday: 8:00 to 19:00
Sat & Sun:  8:00 to 18:00

Direct sales (new loan applications)

Tel: 0860 333 004

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Upload documents

Where is my loan : 0861 111 011

Savings and Investments

Tel: 0860 494 940

Email : [email protected]

 

Insurance applications

New Applications Tel : 0860 000 975

Email : [email protected]

 

Operating Hours

Monday – Friday 8:00 – 17:00 

Credit Life queries

Credit Life Queries Tel : 0861 888 786  

Tel : 011 564 6827

Email: [email protected]

Operating hours:
Monday-Friday: 8:00 to 19:00
Weekend closed

Document upload

Email : [email protected]

Debt counselling

Tel: 011 256 9323

Email: [email protected]

Operating Hours:

Monday – Friday 8:00 – 16:00

Lost or stolen cards

Stop card international Tel: +27 11 256 9988

South Africa Tel: 0861 000 555

Activation line Tel: 0861 000 444

Collections

Tel: 011 207 4500

 

Funeral Cover Service

Tel : 0860 000 975

Email: [email protected]

Operating hours

Monday-Friday: 08:00-17:00

Saturday: 09:00-13:00

Funeral Claims

Tel : 0860 000 979

Email : [email protected]

Operating Hours

Monday-Friday: 08:00-17:00

Weekend closed